From Monday 22nd December, the OPRED inbox will be formally monitored between 10:00am and 4:00pm on business days. While OPRED colleagues with responsibility for managing the inbox may be working outside of these hours and may respond to queries, coverage beyond this period cannot be guaranteed and any queries may not be handled until the following working day.
Where assistance is required outside of the stated coverage hours, advanced notice should be provided where possible. Where there is an urgent need for support outside these hours, queries should be raised with either the named EM/inspector or (if appropriate) via OPRED’s out of hours emergency contact system.
Source: DESNZ.