The Environment Agency (EA) has advised not to submit consignee returns using the spreadsheet. An Microsoft’s security settings update has affected essential components of the spreadsheet, preventing submission .
Please keep records for later submission while a solution is found. The EA will contact past consignee returners and update this page when service resumes.
If there are any questions, please contact the National Customer Contact Centre. If emailing, please put ‘Consignee return Q2 2025’ in the subject.
Source: EA.